What could be better.
No pool. This is the biggest gap, and travellers who expect what a 4-star hotel usually offers are often surprised by it. The hotel presents itself as a boutique stay rather than a full-service one, which is a fair choice, but it means that in the May–June heat anyone who wants to swim should book Hotel Blue Saphire Countryside or The Moksha Divine instead.
Short room-service hours. Hot food stops at 10:30 PM, when the café closes, and after that the kitchen offers only sandwiches and tea. If you are arriving on the night Ranikhet Express, which reaches Kathgodam at 10:40 PM and gets you to the hotel around 11:10 PM, call ahead and ask them to hold dinner for you.
Café prices. Pots & Stones is good, but apart from the hotel banquet halls it is also the most expensive place to eat in Haldwani. A couple eating most of their meals here over a 3-night stay should budget Rs 2,500-3,800 a day for food and drink, a lot more than mid-range eating elsewhere in Haldwani.
Distance from Walkway Mall and the bazaar. Bamori Malli is calm, but it means a Rs 150-200 auto every time you want the food court, the multiplex or Bhotia Bazaar. If you would rather walk to the city's shopping areas, Maplewood Premier or Hotel Castle Inn are better placed.
No banquet or function space. If your trip includes a wedding, a family function or a birthday, this is not your hotel. Maplewood Premier, with its crystal-chandelier banquet hall, or Fortune Walkway Mall, whose ITC banquet hall seats 250, will handle that far better.